Each organization encounters the challenge of establishing and sustaining uniform procedures for document maintenance and retrieval. Whether it’s a shared drive with specific naming conventions or a paper filing system; without the controls of a centralized automated system, documents are destined to be misplaced, altered, destroyed or breached.
Within a document management system, regulatory measures and specified design structure provide secure processes that ensure compliance and protect the organization. Productivity is increased as accessibility and work processes are controlled and streamlined. Concurrent and remote access capabilities decrease response time, fostering enhanced customer service and organizational transparency.
With experience dating back to 1974, OSAM Document Solutions Professional Services Group designs, implements, supports and upgrades Electronic Document Management Solutions (EDMS) in a diverse set of business application areas. With extensive experience in document content management software installation, remote and onsite software support, workflow development, as well as various front-end capture configurations; we have the tools that provide our customers with solutions that fit their needs.
OSAM spends over $200,000+ per year training our installation and support staff. Our outstanding group of professionals consists of CDIA+ certified document imaging architects who have created document content management solutions as they apply to individual markets. Members of our Professional Services Group are also Microsoft Certified and annually train with our vendor partners to maintain the highest level of product certification. Our in-house Technical Support Group resolves customer issues promptly and professionally while utilizing all resources available to OSAM.