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Archive for April, 2011

Document Capture Software Provides Healthcare Patients Online Access, Part 2

Friday, April 29th, 2011

In part 1 of this blog post we discussed how healthcare organizations can stand out by giving patients secure online access to their information with document capture software. Here, we will discuss others ways in which document capture software can benefit healthcare facilities.

Registration that’s easier for patients and for staff

Document capture software eliminates the tedious tasks of registration for both patients and staff. It also starts the patient experience with online appointment requests and pre-registration. With document capture software, patients can also update demographic and insurance information. They can check scheduled appointments, review pre- and post-care instructions and make account information requests. This allows for visits to be spent on care, not chores. To patients, your healthcare organization is more convenient and ahead of the curve.

Staff also benefit in having to deal with fewer phone calls and being able to handle more patients in less time. They have a single work list to view and process patient requests, increasing productivity and cutting costs.

Strengthen cash flow with online payments

The same insurance information patients enjoy being able to update online not only speeds registration, it also expedites the revenue cycle. With the most current information available, billing and business offices start off with everything they need to get the revenue cycle going quickly.

Document capture software also speeds up bill payment. It gives patients the power to review and pay bills online, which allows your healthcare organization to eliminate many of the delays of receiving payments by mail or calling with questions. Since patients can submit payments faster, your organization can process payments faster, making cash flow stronger.

More engaged patients lead to better patient care

With document capture software, your healthcare organization engages with patients in a new and improved way. Patients are able to be more involved in their care, which leads to increased satisfaction. Document capture software improves the patient experience in countless ways, making your organization more desirable.

With online results from your lab system, patients can look at lab results (after clinical personnel have reviewed them). They can also view and update information such as allergies, medications, recent surgery information and diagnoses. Physicians can use it to make decisions that are more informed, which ultimately improves patient safety.

Another feature allows authorized users to assist in the care of their family members online. They can request appointments, update information, pay bills, and make decisions for family members as well as for themselves, from just one login. That way, caregivers can more easily access the information they need to provide the best care for their family members.

For more information about document capture software, contact OSAM Document Solutions, Inc.

Document Capture Software Provides Healthcare Patients Online Access

Wednesday, April 27th, 2011

Online access to health information isn’t a novelty anymore. It’s fast becoming a requirement for patients choosing between different healthcare options. With document capture software, your healthcare organization will stand out by giving patients secure online access to their information. At the same time, you will cut costs and improve cash flow.

From bank accounts to utility bills, patients have quickly grown used to handling personal information over the Internet. They now expect you to allow them to do the same with their medical information. At the same time, you’re under pressure to get a lot more done with less as budgets shrink or plateau.

  • Budget cuts mean you need to eliminate tedious tasks to increase staff productivity and lower operating costs to stay ahead
  • Cash flow has slowed in the tight economy so the billing process must be as speedy and efficient as possible
  • Competition for patients is growing, especially as healthcare options pop-up everywhere, even in drug stores

Nearly 70 percent of U.S. adults look for health information online. Healthcare organizations can build on that trend and stand out against the competition with document capture software. Working with a Health Information System (HIS), document capture software gives patients 24-hour access to appointment scheduling, pre-registration, bill payment, test results, and more.

For more information about document capture, contact OSAM Document Solutions, Inc.

Phoenix Document Management Software Keeps Hospitals Running, Part 2

Monday, April 25th, 2011

In Part 1 of this blog post we discussed how health information systems (HIS) create the foundation for Phoenix document management software in many healthcare organizations by managing the data that keeps hospitals running. We also discussed how Phoenix document management software can benefit healthcare facilities. In this blog post we will continue to discuss the benefits of this software.

Improve patient care with a more complete EHR

Hunting for information steals time away from nurses and physicians, time that could be spent with patients. Clinicians need all of their patients’ information to be readily accessible from one place. And they need more than just scanned paper. They also need quick access to photos, clinical images, faxes, e-mails – any relevant content. Phoenix document management software captures all of those missing pieces of the patient record with ease.

With this software, physicians and nurses need simply click a link in the HIS and all information relevant to that patient opens up. With the extra time, they can see more patients and spend more time with them. And the more time spent on patient care, the better the outcome.

Speed processes hospital-wide with automated workflows

Storing documents electronically goes a long way in extending an HIS. But the real difference comes when you automate processes. That’s where hospitals find the greatest efficiency. Even the best manual paper processes don’t let staff work as fast as they would like. Phoenix document management software automates workflows and speeds processes in clinical areas, the revenue cycle and administrative areas like accounts payable and human resources.

With Phoenix document management software, hospitals can automatically route documents to the right people at the right time. For example, this software can route AP invoices for payment review. Automatic e-mail notifications keep invoices moving so they’re never forgotten on someone’s desk. Without waiting for needed documents, staff can process more invoices in the same amount of time. This allows them to spend their time working with vendors, not paper. Similar efficiencies can extend to processes throughout your hospital.

Move towards meaningful use by encouraging adoption

Adoption is vitally important to the success of any software implementation. With the new federal healthcare IT standards, achieving and maintaining high adoption rates is key to achieve meaningful use. That means there’s more pressure than ever on EHR adoption.

A solution that only offers part of what users need can slow down adoption. Users are left wondering, “Why don’t I have everything I need?” or “Why do I still have to go looking for information?” On the other hand, when something really makes sense to them, they’re fast converts. With Phoenix document management software for HIS, that’s the kind of solution they have. All the information they need is at their fingertips, making EHR adoption an easy choice for them.

For more information about Phoenix document management, contact OSAM Document Solutions, Inc.

Arizona Document Management Software Keeps Hospitals Running

Friday, April 22nd, 2011

Health information systems (HIS) create the foundation for Arizona document management software in many healthcare organizations by managing the data that keeps hospitals running. However, as hospitals move toward more mature electronic health records (EHRs) and work to keep up with a tight economy, they find that they still need to eliminate the paper and manual processes that the HIS can’t.

Scanning and archiving isn’t enough to solve all of your paper problems.

  • Paper, forms, faxes, photos and clinical images can make up to 25 percent of a patient record, but they can be hard for an HIS to capture, preventing a complete EHR
  • Manual, paper processes don’t just slow clinicians down; they hold back departments across a healthcare organization, costing time and money
  • Without a solution that provides every piece of functionality the users need, acceptance and adoption will founder

With the Arizona document management software for HIS solution, users no longer have to go anywhere else to get what they need – no more searching through file folders, no more separate software. Arizona document management software captures content, no matter where it originates. Whether scanned from paper or imported from other applications, users have what they need to do their jobs well and do them quickly. They can simply click in the HIS to access all the documents they need.

Arizona document management software can also integrate with nearly any other software application and automate processes hospital-wide.

For more information about Arizona document management, contact OSAM Document Solutions, Inc.

OnBase Enterprise Content Management & Healthcare Solutions

Friday, April 8th, 2011

The little things make a difference. Spending five more minutes with each patient, taking a few steps out of the revenue cycle, having patient information in just one place – those are the things that matter to your patients and your bottom line. It’s time to let OnBase enterprise content management give you just that.

With OnBase enterprise content management, you connect information across your organization. Paper files are converted to electronic documents and manual processes are automated. There’s no more hunting, searching or waiting for information. With access directly from your EMR or HIS, you go to one place for information so you have what you need, when you need it.

Given the federal government’s requirement to provide complete electronic health records for all Americans by 2014, there’s no time to waste. Health information management, patient billing, and even administrative departments such as accounts payable and human resources can get rid of paper-based processes and tedious tasks. With OnBase enterprise content management, every employee can spend more time on the things that really matter.

For more information about OnBase enterprise content management, contact OSAM Document Solutions, Inc.

Recognize Revenue Earlier with OnBase Data Capture Software

Wednesday, April 6th, 2011

OnBase data capture software allows healthcare facilities to get bills out sooner and recognize revenue earlier.

Imagine if you had all of the documents you need at your fingertips. Your staff would spend less time on tedious tasks and more time concentrating on what brings cash in the door faster. You could get rid of delays in the billing cycle and take whole days out of the revenue cycle.

OnBase data capture software creates that world.  You remove the paper and unite the data throughout the revenue cycle – from registration to final payment.  With OnBase, you capture key patient documents at registration (insurance cards, consent forms, IDs) without additional steps and without using paper. Then you are able to bring in disparate data, automate the workflows that slow the billing cycle, and standardize processes to reduce rejected claims.

With all your documents centralized, you’re audit-ready and prepared for internal, RAC or payor reviews.

  • Increase claim acceptance and maximize reimbursements
  • Speed processes from the moment a patient registers
  • Accelerate cash flow, decrease receivable days
  • Handle claims and EOBs electronically

For more information about OnBase data capture software, contact OSAM Document Solutions, Inc.

Capture Missing Pieces with an Arizona Document Management Company

Monday, April 4th, 2011

Is your EMR (Electronic Medical Record) really giving you the full picture? Your EMR should be the glue that holds everything together, but sometimes you just don’t have all of the pieces of the puzzle and you can only see part of the patient picture. Decisions are slowed while missing information is hunted down, which ultimately puts patient safety at risk. Our Arizona document management company can help.

Content outside of the EMR – paper, forms, faxes, graphics, photos, videos and clinical images – can make up to 25 percent of patient record, but often this information is difficult for an EMR to capture. And electronic records that have trailing paper can actually be less efficient than having no EMR at all. It’s time to see a complete patient picture.

OSAM’s Arizona document management company can help you capture those missing pieces with ease. By integrating your EMR with OnBase, you never need to go anywhere else to get what you need – no file folders, no separate software. It’s all just a single mouse-click away.

With OnBase, you can spend more time with your patients instead of fumbling for files.

  • Allow caregivers to make better, faster decisions
  • Connect data and documents for a fully unified EMR
  • Integrate with Epic®, Cerner Millennium®, Meditech, Eclipsys® and GE Centricity® EMRs
  • Protect patient privacy and facilitate HIPAA compliance

For more information about our Arizona document management company, contact OSAM Document Solutions, Inc.

OnBase Document Management System Handles Difficult Balancing Act

Friday, April 1st, 2011

Is your HIM (Health Information Management) department a paper warehouse or an information hub? The line between too much access to patient information and not enough is thin. On one side, not enough access can delay patient care and slow billing processes. On the other, too much access violates strict regulations and patient trust. It’s time to let the OnBase document management system handle the balancing act.

With the OnBase document management system, you can give authorized caregivers quick access to the information they need without ever leaving the patient record. Simultaneously, OnBase allows you to prevent unauthorized access with tight security and audit trails. Steps for the release of information are minimized, while tracking and security are automatic.

The OnBase document management system helps you get more out of your HIM department. It allows you to decrease deficiencies and delinquent charts with simultaneous chart coding and analysis. This makes it possible for coders and analysts to work offsite, increasing your competitive edge for these high-demand jobs. With higher productivity and accuracy, bills get out sooner and the revenue cycle is faster.

With OnBase, everyone can get their work done quicker and you can rest easy knowing you’re in full compliance.

  • Provide quick access to patient information
  • Protect patient privacy, prevent security breaches
  • Complete medical records according to standards and regulations faster

For more information about the OnBase document management system, contact OSAM Document Solutions, Inc.