In part 1 of this blog post we discussed how healthcare organizations can stand out by giving patients secure online access to their information with document capture software. Here, we will discuss others ways in which document capture software can benefit healthcare facilities.
Registration that’s easier for patients and for staff
Document capture software eliminates the tedious tasks of registration for both patients and staff. It also starts the patient experience with online appointment requests and pre-registration. With document capture software, patients can also update demographic and insurance information. They can check scheduled appointments, review pre- and post-care instructions and make account information requests. This allows for visits to be spent on care, not chores. To patients, your healthcare organization is more convenient and ahead of the curve.
Staff also benefit in having to deal with fewer phone calls and being able to handle more patients in less time. They have a single work list to view and process patient requests, increasing productivity and cutting costs.
Strengthen cash flow with online payments
The same insurance information patients enjoy being able to update online not only speeds registration, it also expedites the revenue cycle. With the most current information available, billing and business offices start off with everything they need to get the revenue cycle going quickly.
Document capture software also speeds up bill payment. It gives patients the power to review and pay bills online, which allows your healthcare organization to eliminate many of the delays of receiving payments by mail or calling with questions. Since patients can submit payments faster, your organization can process payments faster, making cash flow stronger.
More engaged patients lead to better patient care
With document capture software, your healthcare organization engages with patients in a new and improved way. Patients are able to be more involved in their care, which leads to increased satisfaction. Document capture software improves the patient experience in countless ways, making your organization more desirable.
With online results from your lab system, patients can look at lab results (after clinical personnel have reviewed them). They can also view and update information such as allergies, medications, recent surgery information and diagnoses. Physicians can use it to make decisions that are more informed, which ultimately improves patient safety.
Another feature allows authorized users to assist in the care of their family members online. They can request appointments, update information, pay bills, and make decisions for family members as well as for themselves, from just one login. That way, caregivers can more easily access the information they need to provide the best care for their family members.
For more information about document capture software, contact OSAM Document Solutions, Inc.